Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers in the United States and Canada. Orders are processed within 1–3 business days, and standard delivery usually takes 5–8 business days after shipment.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking information may take up to 24–48 hours to become available.

3. What payment methods do you accept?

We accept secure payments through Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and other payment methods available at checkout.

4. Can I cancel or change my order?

You may request to cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled. If you need to make changes, please contact us as soon as possible.

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unused, unworn, in their original condition, and returned with all original tags and packaging. Please review our Return Policy for complete details.

6. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are processed within 5 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product. We will review your request and provide the next steps.

8. Are my payments and personal information secure?

Yes. We use SSL encryption and secure payment gateways to protect your payment information. We do not store your complete credit card information, and we are committed to protecting your personal information in accordance with our Privacy Policy.

9. How can I contact customer support?

You can contact our customer support team by:

Email: care@noribi.com
Phone: +1 848 301 2135

Business Hours:
Monday–Friday
9:00 AM–5:00 PM EST

We aim to respond to all inquiries within one business day.

10. Do you charge shipping fees?

We currently offer Free Standard Shipping on all orders shipped within the United States and Canada. Please note that customers in Canada may be responsible for any applicable customs duties, import taxes, or other government fees.

11.How do I choose the right size?

Each product includes a size guide to help you choose the best fit. Please review the size chart on the product page before placing your order. If you need additional assistance, feel free to contact our customer support team.