Noribi LLC

Frequently Asked Questions

Answers to the questions we hear most often. If you don't see what you're looking for, our support team is happy to help.

1. Where do you ship?

We currently ship to customers in the United States and Canada. Orders are processed within 1–3 business days, and standard delivery usually takes 5–8 business days after shipment.

2. How can I track my order?

Once your order has shipped, you'll receive a confirmation email with your tracking number. Tracking information may take up to 24–48 hours to become available.

3. What payment methods do you accept?

We accept secure payments through Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and other payment methods available at checkout.

4. Can I cancel or change my order?

You may request to cancel your order before it has shipped. Once an order has shipped, it cannot be canceled. If you need to make changes, please contact us as soon as possible at care@noribi.com.

5. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are processed within 5 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product. We'll review your request and provide next steps.